Like all Headteachers she has a lot on her plate. She is expected to know everything with minimal training, to mediate between parents, local authorities & the various professionals required whilst rummaging for coins down't sofa to fund it all. She does have my sympathy, it's not a job I'd want.
What concerns me is her apparent lack of understanding of the additional needs her students have. Our school seems to have a high proportion of children with both physical & invisible needs so you'd think they'd be pretty good at this. We've had exclusions, suggestions that our parenting is at fault, that our child is manipulative, that other children are far more important (all children are equally important!) and we aren't alone.
Other parents tell similar tales. Extremely important paperwork vanishing with little concern shown. Accusations of poor parenting when professionals see a very different picture. A general lack of any understanding of invisible disabilities & conditions and in some cases denying any condition exists until there's a diagnosis (which can come up to 10 years later in our area.)
Our child had a reasonable school report, any areas he is lacking ability are related to his additional needs. His teachers comments were quite positive. We are ignoring the Headteachers comments & have found we're not the only ones!